Client Service Terms and Conditions

Last updated: 19 July 2026

These terms apply to paid services supplied by T3 Play Limited, trading as T3 Labs.

Company number: 9148617
Registered country: New Zealand
Public location: Christchurch, New Zealand
Email: insights@t3labs.co.uk

These terms should be read together with the proposal, package page or written order summary issued to the customer.

1. Business customers only

T3 Labs supplies services only to customers acting for business purposes.

By accepting an order, the person accepting confirms that:

They are at least 18 years old.
They are authorised to act for the customer.
The service is being purchased wholly or mainly for business purposes.
The information supplied to T3 Labs is accurate.

The services are not offered as consumer services.

2. The contract

A contract is formed when:

T3 Labs sends the customer a written proposal or order summary;
the customer accepts it in writing or through the stated acceptance process; and
T3 Labs receives the required initial payment.

The contract consists of:

The proposal or order summary.
These Client Service Terms.
Any product-specific terms clearly supplied before acceptance.

If there is a direct conflict, the order summary takes priority for the project-specific scope, price and timetable. These terms continue to apply to everything else.

3. Scope of services

T3 Labs will provide the services and deliverables described in the order summary.

Anything not included in the agreed scope is additional work and may require a revised timetable and separate quote.

Delivery dates are good-faith estimates rather than guaranteed deadlines unless the order summary expressly says otherwise.

4. Customer responsibilities

The customer must provide accurate and timely:

Business information.
Copy, branding, logos, photographs, reviews and other requested content.
Domain, hosting, platform or analytics access where required.
Feedback, approvals and decisions.
A suitable point of contact authorised to approve work.

The customer is responsible for reviewing and approving all final content, claims, prices, legal wording, contact details and business information before publication.

The timetable moves where the customer delays content, access, feedback or approval.

5. Customer-provided material

The customer confirms that it owns or has permission to use all material it supplies.

The customer must not ask T3 Labs to publish material that is unlawful, misleading, defamatory, infringing, discriminatory or harmful.

T3 Labs may refuse or remove material where it reasonably believes the material creates a legal, security or reputational risk.

The customer remains responsible for the legality and accuracy of its business claims, services, prices, testimonials, licences and regulated information.

6. Copy, public information and third-party components

T3 Labs may:

Draft or adapt copy using information supplied by the customer.
Use relevant information made publicly available by the customer.
Use properly licensed stock media.
Use open-source software, templates, libraries, design systems, APIs and third-party components.
Use third-party hosting, database, email, analytics, payment and deployment services.

Third-party products remain subject to their own licences, terms, pricing, availability and technical limitations.

7. AI-assisted work

T3 Labs may use AI-assisted tools for copy, analysis, code, design concepts, images, automation and quality checks.

T3 Labs will use reasonable care when reviewing work, but AI-assisted outputs can contain errors, omissions or similarities to other material.

The customer must review factual, legal, technical and commercial claims before approving publication.

T3 Labs does not provide regulated legal, financial, tax, medical or compliance advice unless expressly agreed and appropriately qualified.

8. Revisions

Unless the order summary says otherwise, one consolidated revision round is included.

A consolidated revision round means one complete list of reasonable changes, which may include:

Wording changes.
Replacing supplied photographs.
Updating service descriptions or contact information.
Reasonable colour or spacing changes.
Minor layout adjustments.

A revision does not include:

A new design direction.
Rebuilding an approved concept.
Additional pages.
Substantial rewriting.
New functionality.
A different platform or technical architecture.
Work outside the agreed scope.

Additional revisions or scope changes may be quoted separately.

9. Prices, tax and payment

Prices and payment stages are stated in the order summary.

Unless the order summary says otherwise, the standard website package uses:

A 50% initial payment before client-specific work begins.
A 50% final payment before launch or handover.

For a £399 package, the two payments are £199.50 each.

Payments are processed through Stripe or another method stated in the order summary.

T3 Labs is not registered for UK VAT and will not add UK VAT.

Where New Zealand GST applies, it is included in the stated price unless the order summary clearly says otherwise.

The customer is responsible for any bank, foreign-exchange or card charges applied by its own provider.

10. Late payment

T3 Labs may pause work, withhold launch, suspend hosting or withhold handover while an undisputed payment is overdue.

Any late-payment charge must be stated in the order summary and comply with applicable law.

T3 Labs may recover reasonable costs of collecting an undisputed overdue debt where the law permits.

Ownership and usage rights do not transfer until all amounts due for the relevant work have been paid.

11. Cancellation and refunds

The initial payment is refundable if the customer cancels before T3 Labs begins client-specific work.

Once client-specific work begins:

The initial payment becomes non-refundable.
The customer must pay for completed work and non-cancellable third-party costs.
T3 Labs is not required to launch or transfer the website while money remains unpaid.
Rights in unpaid deliverables do not transfer to the customer.

Where the customer has prepaid more than the value of completed work and committed costs, T3 Labs will assess any unused balance reasonably.

No separate consumer cooling-off period applies because the services are supplied for business purposes.

12. Customer delays and inactivity

T3 Labs may pause a project where the customer does not provide required content, access, feedback, approval or payment.

If the customer remains inactive for 30 days, T3 Labs may:

Treat the project as paused or closed.
Move the project out of its active delivery schedule.
Require overdue payments to be cleared before work resumes.
Quote separately for additional work needed because of the delay.
Provide a revised delivery estimate based on current availability.

Closing an inactive project does not cancel amounts already earned or committed.

13. T3 Labs' right to suspend or terminate

T3 Labs may suspend or terminate a service where the customer:

Fails to pay an undisputed amount.
Fails to provide necessary content, access or approval.
Requests unlawful, misleading or harmful work.
Acts abusively or threatens staff or contractors.
Materially breaches the contract and does not fix the breach after reasonable notice.

Where practical, T3 Labs will explain the issue and provide a reasonable opportunity to resolve it.

T3 Labs may invoice for completed work and committed costs up to the termination date.

14. Website hosting

Unless the order summary says otherwise, an eligible website package includes three months of hosting from the public launch date.

After the included period, hosting is available for £10 per month, billed monthly in advance.

T3 Labs will provide a reminder approximately 14 days before the included hosting period ends. The customer will not be automatically charged unless it has separately authorised recurring payment.

The standard hosting service includes:

Hosting through T3 Labs' managed infrastructure, currently including Vercel where suitable.
SSL configuration.
Routine backups where supported by the hosting setup.
Reasonable security and dependency updates.
Technical support for genuine hosting or build faults.

It does not include:

Routine content edits.
New pages or functionality.
Ongoing SEO work.
Domain registration or renewal.
Business email.
Premium third-party services.
Redesigns or changes caused by customer edits or external providers.

The customer is responsible for keeping its domain registration active and paying all domain charges.

15. Hosting suspension and cancellation

The customer may cancel monthly hosting before the next billing period. Amounts already paid for a current month are not normally refunded once that hosting period begins.

T3 Labs may suspend hosting after written notice where an undisputed hosting payment remains overdue.

The website will not be deliberately deleted immediately after suspension. T3 Labs will provide a reasonable opportunity for the customer to pay, cancel or request a handover.

T3 Labs may end or migrate a hosting service where a provider, technology or security requirement makes continued hosting unreasonable. Where practical, reasonable notice will be provided.

T3 Labs does not guarantee uninterrupted availability and is not responsible for an outage caused by a domain registrar, hosting provider, internet provider, cyberattack or event outside its reasonable control.

16. Ownership and intellectual property

After full payment, the customer owns the final client-specific deliverables identified in the order summary, subject to the exclusions below.

T3 Labs retains ownership of:

Pre-existing templates.
Reusable components and design systems.
Code libraries and frameworks.
Internal processes and documentation.
Automation, prompts, tools and deployment systems.
General methods, skills and know-how.
Material licensed from a third party.

Where retained T3 Labs material is included in a paid deliverable, the customer receives a non-exclusive licence to use it as part of that deliverable for its normal business purposes.

Third-party and open-source material remains subject to its original licence.

17. Source files and handover

After full payment, the customer may request a deployable copy of its website or agreed client-specific source files.

A handover does not include:

T3 Labs passwords or credentials.
Internal automation and deployment tooling.
Unrelated reusable systems or libraries.
Third-party material that cannot legally be transferred.
Paid services or subscriptions owned by T3 Labs.

Additional migration, setup or technical support may be quoted separately.

18. Portfolio use and website credit

After a project has been publicly launched, T3 Labs may display non-confidential screenshots and a factual description of the work in its portfolio, proposals, case studies or social media.

Confidential or unreleased work will not be displayed without permission.

A discreet Built by T3 Labs website credit may be included unless the customer objects in writing.

19. Confidentiality

Each party must use reasonable care to protect confidential information received from the other and use it only for the contract.

This does not apply to information that:

Is already public through no breach of the contract.
Was lawfully known before disclosure.
Is independently developed.
Must be disclosed by law.

20. Personal information

Each party is responsible for complying with the data-protection and privacy laws that apply to it.

The customer must not provide personal information that is unnecessary for the service.

Where the agreed scope requires T3 Labs to process personal information on the customer's behalf, the parties may agree additional data-processing instructions appropriate to the project.

21. No outcome guarantees

T3 Labs will provide the services with reasonable care and skill but does not guarantee:

Revenue, profit, enquiries or leads.
Search rankings or traffic.
Conversion rates.
Acceptance by a platform, regulator or third party.
AI accuracy.
Continuous third-party service availability.
That a website alone will achieve a particular business result.

SEO, advertising, analytics, software and business performance depend on factors outside T3 Labs' control.

22. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded.

To the maximum extent permitted by law:

Neither party is liable for indirect, special or consequential loss.
T3 Labs is not liable for lost profit, lost revenue, lost opportunity, loss of goodwill or loss caused by inaccurate customer-supplied material.
T3 Labs is not responsible for third-party outages, policy changes, account suspensions or service discontinuation outside its reasonable control.
T3 Labs' total aggregate liability relating to an order is limited to the fees paid or payable for that affected order.

The customer is responsible for maintaining appropriate copies of important business information and for reviewing a website before approving launch.

23. Events outside reasonable control

Neither party is responsible for delay caused by an event outside its reasonable control, including serious illness, natural disaster, internet or infrastructure failure, cyberattack, supplier outage, industrial action or government restriction.

The affected party should notify the other where reasonably possible.

24. Changes to these terms

The version supplied or linked when the customer accepts the order applies to that contract.

T3 Labs may update these terms for future orders. A later version does not automatically rewrite an existing order unless both parties agree.

25. Notices

Operational notices may be sent to the email addresses used for the project.

A notice is treated as received when it is delivered without an automated failure message, subject to proof to the contrary.

26. Governing law and disputes

The parties should first try to resolve a dispute in good faith through direct discussion.

The contract is governed by New Zealand law and the courts of New Zealand have jurisdiction, subject to mandatory laws that cannot legally be excluded.

27. Contact

T3 Labs / T3 Play Limited Christchurch, New Zealand NZ company number: 9148617 Email: insights@t3labs.co.uk